of the Month for May 2007
Give your loyal customers a surprise for being loyal or just take the time to hand write a thank you, these are becoming quite rare as you know!
Surprises don’t have to be gifts such as food or products with logos. Surprises can be information that is important to them, such as research reports or news about their competitors or a magazine subscription. Arming your customer with information to make their job easier or to assist with strategic planning is appreciated and remembered. Often this results in realizing you can bring more to the relationship as well.
of the Month for June 2007
Get to know everyone you interact with, know their pet's name and favorite drinks it makes work so much more fun and caring in our too busy world!
You will notice the difference in your co-workers, clients and team members.